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Privacy Policy
Effective Date: 16th July 2026
At MyDuka Marketplace (“MyDuka”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and related services.
By using MyDuka Marketplace, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Mobile phone number
- Delivery and billing address
- Business details (for vendors)
Account Information
- Username
- Password (stored in encrypted form)
- Account preferences
- Order history
Payment Information
Payments may be processed through approved third-party payment providers. MyDuka does not store your complete payment card information. Depending on the payment method, we may receive limited transaction details such as payment status, transaction reference, and payment amount.
Marketplace Activity
- Products viewed
- Products purchased
- Shopping cart information
- Reviews and ratings
- Vendor interactions
- Customer support enquiries
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Cookies and similar technologies
- Website usage statistics
2. How We Use Your Information
We use your information to:
- Create and manage your account.
- Process and fulfil orders.
- Connect customers with vendors.
- Process vendor payments.
- Deliver customer support.
- Improve our website and services.
- Personalize your shopping experience.
- Send order confirmations and service notifications.
- Detect fraud and protect the security of our platform.
- Comply with legal and regulatory obligations.
3. Communications
We may contact you using:
- SMS
- Phone calls
- In-app notifications (where available)
These communications may include:
- Order updates
- Delivery notifications
- Customer support responses
- Security alerts
- Service announcements
- Marketing messages (where you have chosen to receive them)
You may opt out of promotional communications at any time, while essential service-related messages may still be sent.
4. Information Shared with Vendors
When you place an order, the relevant vendor receives only the information needed to process and deliver your order, which may include:
- Your name
- Delivery address
- Contact phone number
- Email address (where required)
- Order details
Vendors are responsible for using this information only to fulfil your order and provide related customer service.
5. Information Shared with Third Parties
We may share information with trusted third parties that help us operate the marketplace, including:
- Payment service providers
- Delivery and logistics partners
- Cloud hosting providers
- Customer support platforms
- Analytics providers
- Marketing service providers (where applicable)
These service providers are required to protect your information and use it only for the purposes for which it was shared.
6. Cookies
We use cookies and similar technologies to:
- Keep you signed in.
- Remember your preferences.
- Improve website performance.
- Analyse website traffic.
- Provide relevant content and promotions.
You can manage or disable cookies through your browser settings. Some features of the marketplace may not function properly if cookies are disabled.
7. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include:
- Secure encrypted connections (HTTPS)
- Password encryption
- Role-based access controls
- Security monitoring
- Regular software updates
While we work to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services.
- Comply with legal obligations.
- Resolve disputes.
- Enforce our agreements.
- Maintain business records.
When information is no longer required, it will be securely deleted or anonymized where appropriate.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information in a portable format.
Requests may be subject to legal or operational limitations.
10. Children’s Privacy
MyDuka Marketplace is not intended for children under the age required by applicable law to use our services independently. We do not knowingly collect personal information from children without appropriate consent.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing personal information.
12. International Data Transfers
Where necessary to provide our services, your information may be processed or stored in countries other than your own. We take reasonable steps to ensure that personal information remains protected during such transfers in accordance with applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The latest version will always be available on the MyDuka Marketplace website, together with the effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
MyDuka Marketplace
Email: support@myduka.co.ke
Website: www.myduka.co.ke
Phone: +254 734 434 434
WhatsApp: +254 737 44 00 44
By using MyDuka Marketplace, you acknowledge that you have read and understood this Privacy Policy.